Privacy Policy
GenWise · Effective 22 October 2026
GenWise is a service operated by Compower Solutions, Botswana ("we", "us"), for remote monitoring and control of standby generators. This policy explains what information the GenWise mobile app and website collect, why, and how it is protected.
GenWise is a business tool. Accounts are created by your organisation's administrator; the app does not offer public sign-up.
Information we collect
| Information | Why we need it |
|---|---|
| Account details: name, email address, role (viewer, operator or administrator) | To sign you in, control what you can do, and send alerts you have asked for |
| Password | To sign you in. We store only a one-way scrambled form (hash); nobody, including us, can read it |
| Sign-in token | Keeps you signed in. On the phone it is kept in the device's secure storage |
| Push notification token and device type (Android or iOS) | To deliver alarm notifications to your phone |
| Activity records: remote commands you send (for example start or stop), alarm acknowledgements, and administrative changes, with the time | Safety and accountability: generators can be operated remotely, so every command is recorded |
| Generator data: engine, electrical and alarm readings from the generators you monitor | The purpose of the service. This is equipment data, not personal data |
| Technical logs: IP address, request times and errors, kept by our hosting provider | Security and fixing faults |
We do not collect your location, contacts, photos, or files. We do not use advertising, advertising identifiers, or analytics or tracking tools, and we do not sell or rent any information.
Notifications
If you allow notifications, the app sends alerts when a generator raises an alarm, loses communication, or comes back online. You can turn phone notifications and email alerts on or off in the app's Settings, or switch notifications off in your phone's settings. Signing out of the app stops notifications to that phone.
Service providers
We use a small number of providers to run the service. They process information only on our behalf:
- Railway: hosts the server and database (data centre in the European Union).
- Cloudflare: secures and speeds up connections to the app and website. Traffic passes through its network, including sign-in details. It processes this only to deliver it, and keeps limited technical logs such as IP addresses.
- Google Firebase Cloud Messaging: delivers push notifications to phones. It receives the notification text and your device's push token.
- Email delivery provider: sends alert emails if you have turned them on.
Because these providers operate outside Botswana, your information may be stored or processed in other countries. We use providers that apply recognised security safeguards.
How long we keep information
- Account details: until your administrator deletes your account, or you ask us to.
- Sign-in tokens: up to 90 days on the phone app and 7 days on the website, or until you sign out.
- Push tokens: until you sign out, uninstall the app, or the token expires.
- Generator readings: about 13 months.
- Alarm and activity records: kept as long as the account and generator site exist, because they form the operating history of the equipment.
Security
All connections between the app, the website, the generator gateways and our server are encrypted. Passwords are hashed. Access is limited by role, and remote control actions require confirmation.
Your choices and rights
You can ask us to access, correct, or delete your personal information, or object to how it is used, in line with the Botswana Data Protection Act, 2024 and other applicable law. To delete your account, ask your organisation's administrator or email us at the address below. We will delete your account details, sign-in and push tokens. Activity records of commands you sent are kept with your name removed, so the equipment's operating history stays intact.
Children
GenWise is intended for business use by adults and is not directed at children under 16.
Changes to this policy
We will post any changes on this page and update the effective date above. Significant changes will also be announced in the app.
Contact
Compower Solutions
Gaborone, Botswana
Email: [email protected]